Advice Centre

The Union’s Student Advice Centre provides information, advice and representation on all issues affecting students during their time at University. These issues include academic, financial, housing, debt, personal, consumer, welfare benefits and tax credits, legal and much more.

There is a full time professional advisor available throughout the year, including the vacations (subject to staff holidays). We also have a small number of student advisors and the Education and Welfare Officer who also gives advice.

We are:
• Free: We are a completely free advice service, we do not charge for any of our services.
• Confidential: We have a strict confidentiality policy, therefore no information about your attendance or query will be disclosed to anyone without your consent.
• Impartial: We give impartial advice, free from any personal preference, political views or social ideas.
• Independent: We are independent from the University and DSU regardless of any funding arrangement.
We can also signpost and refer on to a number of external agencies and organisations if we are unable to assist with a specific query.

Hardship and Access to Learning Fund applications: Although we don’t play a role in the decision making process, we can help you with the form.

Opening Hours


Dunelm House

Monday 10am – 4pm
Tuesday 10am – 4pm
Wednesday 10am – 4pm
Thursday 10am – 4pm
Friday 10.30am – 3.30pm
Weekends Closed

We also operate a once a month late evening session on the last Tuesday of the month (term time only). If you can’t attend at any of the day time session we can try to accommodate your needs
You can make an appointment by calling 0191 334 1775 or by dropping in to the reception.
Queens Campus

Wednesday 1pm – 4.30pm (by appointment only)

To arrange an appointment at Queens Campus, please contact your Student Support Officer in College or your Senior Tutor